Samsung NC10-13GB 10.1-Inch Blue Netbook - Up to 6 Hours of Battery Life on sale

Charles Yang Say: Samsung NC10-13GB 10.1-Inch Blue Netbook - Up to 6 Hours of Battery Life
Rampant White Screen Problem, 2012-01-24
This review is for: Samsung NC10-13GB 10.1-Inch Blue Netbook - Up to 6 Hours of Battery Life
I should have reviewed this a year ago. This is a sleek and portable machine that can do a lot. However, there is a "white screen" problem with it where the screen will turn completely white if you have the screen brightness set too high. Many other owners have posted about this problem on the web. This is a bigtime quality control issue by Samsung and renders the machine useless when the screen keeps going white. Too bad.

B. Guo Say: Samsung NC10-13GB 10.1-Inch Blue Netbook - Up to 6 Hours of Battery Life
You need a back-up computer for this computer, 2009-11-11
This review is for: Samsung NC10-13GB 10.1-Inch Blue Netbook - Up to 6 Hours of Battery Life
I love this computer when it's working -- unfortunately, IT HAS FAILED TWICE IN 8 MONTHS! It had a screen defect -- entire screen turning completely white -- after the first 3 months. The folks at Samsung were nice enough but the service took two weeks so in the interim I HAD TO BORROW A BACK-UP COMPUTER. After getting it back, IT BROKE AGAIN WITH THE EXACT SAME PROBLEM 3-4 months later. Again, I need a backup while waiting for this to be repaired. I suspected this could be a chronic problem so I asked if they would be willing to exchange it. After that I do not have good things to say about Samsung customer service. The first person I talked to said he would call me back regarding the possibility of an exchange. He never did. The second person said it would be possible if I let them hold a deposit on my credit card, which I said was fine. When I was transferred to the service department, the guy said that they won't do an exchange because it's still under warranty! In other words, even though they are not able to fix the problem, I have to keep sending it in for the same service every time it fails again, and when it's no longer under warranty, they'll send me a new computer??? Somehow I doubt I will have any leverage once the warranty period is out. Given that I have lost faith in their ability to repair a computer, in their ability to give me consistent information, AND THAT I HAVE TO GO OUT AND BUY ANOTHER COMPUTER PURELY TO SERVE AS A BACK-UP while this one is being repaired, I might as well just buy a more reliable computer. Very sad because I searched a long time before deciding to buy this, and I love all the features, but great features can never surpass poor durability and inflexible policies.

Love-to-Travel Say: Samsung NC10-13GB 10.1-Inch Blue Netbook - Up to 6 Hours of Battery Life
great machine, 2009-12-01
This review is for: Samsung NC10-13GB 10.1-Inch Blue Netbook - Up to 6 Hours of Battery Life
No complaints whatsoever. I was concerned the keyboard would be too small, but I adjusted quickly and now have no trouble typing. I can do everything on this little machine that I did on my 15-inch Compaq. In fact, I even do some C++ programming (for work) and have found that the small screen size is not a serious liability. Definitely buy a wireless mouse ... it makes it far easier to navigate. Also, my computer came with Internet Explorer 6 .... I upgraded to version 8, because this version has a zoom/magnification feature that allows you to zero-in on a particular area of text and enlarge it. If you learn this trick, the small screen will begin to feel much larger.